Privacy Policy

PRIVACY POLICY FOR SEDNAVOICE’S WEBSITE

SednaVoice recognizes the importance of respecting the privacy of those who visit this website and choose to take advantage of the services offered by us at this site. We have established this privacy policy to provide an overview of how we handle personally identifiable information we may collect in connection with such Services.

SednaVoice has created this statement in order to demonstrate our firm commitment to privacy. We collect personal information from our customers in the regular course of doing business. We use your IP address to help diagnose problems with our services, our servers, and to administer our Web site. Our site uses customer management system and an inquiry form for potential customers to request information on our products and services. We do not collect visitor's contact information (like your email address) without your consent. The customer's contact information, obtained from the customer by completing our online forms, is used to contact the visitor when necessary but it is not shared with any outside party.

SednaVoice's privacy practices are in accordance with federal and provincial laws and regulations and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC).

1. PERSONAL INFORMATION

We collect the following information about our customers by requesting our customers to complete our online forms:

  • Name
  • Address, postal codes and telephone numbers
  • purchase history and product preferences

 

When you visit our web site: 

  • We use your IP address to help diagnose problems with our services, our servers, and to administer our Web site. • We occasionally use cookies to deliver content specific to your interests.
  • Our site uses customer management system and an inquiry form for potential customers to request information on our products and services.
  • We DO NOT collect visitor's contact information (like your email address) without your consent. 

 

We collect computer information (from user statistics, cookies, etc.) such as:

  • Information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • What pages you visit on our site and what links you click on
  • What other site you were referred by.

 

The main reasons we collect personal information from you are:

  • to complete a sale or transaction with you
  • to verify your credit, if necessary
  • to provide a positive customer experience, and deliver, bill for, and collect payment for products and service
  • to place special orders on your behalf
  • to limit the possibility of fraud when we process your returns

 

We also use your personal information for other, secondary reasons, including:

  • customer service
  • marketing
  • to administer a loyalty program
  • as part of a warranty program

 

SednaVoice retains personal information only as long as necessary for the fulfillment of those purposes.

SednaVoice informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.

SednaVoice ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.

2. CONSENT

When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume your consent to our collecting your data and using it for that specific reason only. If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no will mean opting out. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

3. CHOOSING TO OPT-OUT

Our site provides users the opportunity to opt-out of receiving emails from us especially when we request information about the visitor. This site gives users the options for removing their information from our database so as to not receive future emails or other information from us. You can send email to privacy@sednavoice.com

4. SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All servers are in a secure data centre with 24 hour security access control. All data submitted to the site for commerce transactions is done via a 128 bit secure server verified by GoDaddy.

5. CORRECTIONS AND UPDATES

This site gives users the following options for changing and modifying information previously provided.

 

6. MORE INFORMATION

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

SednaVoice
2100 Ellesmere Road, Suite 254
Toronto, ON, M1H 3B7
Canada
Tel: 416.548.7400
Toll-Free: 1-866-99SEDNA
Email: privacy@sednavoice.com

You can also contact the Office of the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm, at:
Toll-free: 1-800-282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190

or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

or on the Web at:
http://www.privcom.gc.ca/

7. TRADEMARKS

The material contained within this site is owned by SednaVoice and protected by copyright law. It may not be reproduced or redistributed without the prior written permission of SednaVoice. SednaVoice and SednaVoice logo and all product and service names are all trademarks or registered trademarks of SednaVoice. All other product names mentioned herein are the trademarks of their respective owners.