Advantages of having a Hosted PBX include:

• Maintenence
• No investment needed on expensive hardware
• Calls can be routed to any phones in multiple locations
• Self management portal

Key functions that can be provided by a basic hosted PBX include:

• Present a single business number that gives access to all company employees and departments
• Answer calls with a custom business greeting
• Offer a menu of options for directing the call, such as connecting to a specific extension or to a department
• Provide a directory of employee extensions accessible by inputting digits corresponding to employee first or last names
• Place callers on hold when they are waiting for an available department employee
• Play music or custom messages whenever callers are waiting on hold
• Take voice messages for any employee extension, for a department, or for the company in general
• Allow transfer of calls between extensions
• Conference multiple incoming calls with employee extensions
• Provide detailed call records and real-time system management