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TROUBLESHOOTING
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If there is no dial tone then do the following:
- First check to ensure the cables are connected properly and the power is plugged in.
- Check to see if the device is getting an IP address - if not check your network to see internet connectivity.
Instruction for Sipura:
Green status light continue to blink after the Sipura is plugged in for more than 3 minutes
- Take the phone off the hook
- Press **** on the dial pad of the phone
- You will hear a voice from your headset instructing you to enter an option
Enter option 110 followed by the pound (#) sign
If you do not hear a valid IP address announced - check your cables and/or router and/or internet settings
If there is no credit, please call the support @ 4165487470 number to add more funds to your account.
Advanced Installation for PPPoE
If you use DSL and your provider requires “User Name & Password” authentication, you have a rare opportunity to do something you probably never thought you’d get to experience – changing your PPPoE configuration. (“PPPoE” stands for Point-to-Point Protocol over Ethernet.) This sounds complicated, but it can be completed in just a few steps.
1.) Turn on your computer and open your Internet browser.
2.) Enter 192.168.0.1 into your browser’s address bar (near the top of the screen) and press enter.
3.) This allows access to the VoIP phone adapter setup screen.
4.) You will be presented with the configuration page. Click on the Wan Setup tab. Midway on the page you will see the fields asking for your PPPoE Login Name and PPOE Login Password.
5.) Enter the PPPoE Login Name (User name) and Password that were provided to you by your Internet Service Provider (ISP). If you don’t know what these are you will need to contact your ISP.
6) Scroll to the bottom of the page and click “Submit All Changes” .
7.) Your VoIP phone adapter will reboot now. (this will take about 5 seconds). Close the browser.
8.) Pull out the power supply plug from your VoIP phone adapter. Wait 10 seconds, and then plug the power supply back into the adapter. The yellow STAT light will blink for up to one minute. Wait until both the yellow STAT and the Green ( lights are illuminated and have stopped blinking.
9.) Check for Internet access now.
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