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Customizable business plans to fit your unique business needs. Providing better service to suite your individual needs
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Time Group
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There are numerous scenrios where you might use follow-me feature. The very basic use will be to call the office phone and when you are not available to answer, the call could then be diverted to your cell phone.
Advanced setup is possible by adding inteligence to call routing during specified year,month, day and time.
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Just because it is a holiday season, business cannot shut down completely especially if in the service industry providing product support. Even though employees are given time off, they will need to repond to queries from customers. The virtual pbx allows for scheduling the routing of calls by year, month, days of month, days of week. For instance, if you use an after hour service between 5 PM and 8 AM, holidays then you can configure the PBX to divert calls automatically. Less maintance of the phone system and having a predictable telephone system does help scheduling business tasks.
Additional features such as voicemail/fax to email, alert on receiving voicemail does imporve efficiency of employees. A pre-recorded message to the customers inform them of the hoiliday schedule and operating hours and employees are able to retrieve important messages at their convenience.
In case of urgent support, customer's calls can be routed to a hunt group that attempts to contact differnt support staff that are on call.
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