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Case Studies
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Realty Inc.
At present Realty has the normal telephone service where the calls are received by the receptionist/staff and transferred accordingly. The company also receives calls during its after hours; however there is no one to attend the calls. Therefore a large volume of calls are lost.
With the present telephone system Realty faces the following disadvantages:
- Losing sales from prospective clients.
- The clients, who need immediate help after hours, are not assisted. This can badly affect the company’s customer service and also sales from existing clientele.
- The callers cannot directly reach the person they are calling.
- The present extensions are only to the agent’s office telephone line. Since the agents are mostly on the go and not in the office all the time, it is hard to reach a specific agent when the clients call the office.
Sedna Voice Virtual PBX provides a complete solution for your business communications without having to maintain or buy expensive telephone systems. The benefits of our proposed system are as follows:
- A call is never missed because all the after hours incoming calls are attended by our automated service which directs the callers to different extensions. Moreover, the extensions can be routed to any line or number. With our advanced call forwarding feature callers are directly connected to the agents on the go.
- All calls to Realty Inc. are attended with greetings or brief information about the company.
- Unlike other telephone providers, there is no high maintenance costs involved. Realty has the flexibility to increase their number of lines as they grow their business.
- Agents of Realty Inc. will not miss any of their current and prospective clients either when they are in the office or on the run. Callers can reach an agent either by their extension or by entering their name in our dial by name feature.
Branch Office Interconnection
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